Legal
Privacy Policy
Last updated: August 30, 2026
Nexagent Automation ("we", "us", or "our") operates the Nexagent platform and related services. This Privacy Policy describes how we collect, use, and share information about you when you use our services.
Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes your name, email address, business name, phone number, and billing information. We also collect information automatically when you use our platform, including log data, device information, and usage analytics.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; respond to your comments and questions; and monitor and analyse trends and usage. We do not sell your personal information to third parties.
Call Data and Recordings
Our AI receptionist service processes call audio to generate transcripts and summaries. Call recordings and transcripts are stored securely and accessible only to authorised users in your organisation. You are responsible for informing callers that calls may be recorded or processed by AI systems, in accordance with applicable telephony laws.
Data Sharing
We may share your information with third-party service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, and cloud hosting). These providers are contractually obligated to use your information only as directed by us and in accordance with this policy.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Call transcripts and logs are retained for up to 90 days by default, configurable in your account settings. You may request deletion of your data at any time by contacting us.
Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure; however, we strive to use commercially acceptable means to protect your information.
Your Rights
Depending on your location, you may have rights under applicable privacy law including the right to access, correct, or delete your personal data; the right to data portability; and the right to object to or restrict processing. To exercise these rights, contact us at privacy@nexagent.ai.
Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. See our Cookie Policy for more information on how we use cookies and how you can control them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice such as an in-app notification or email.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@nexagent.ai or by mail at Nexagent Automation, [Address].